Privacy Policy

OpenPlace is a marketplace platform that connects hosts who have a spare place at a real-world experience with guests who want to join. We provide the software and marketplace connection. We do not host the event itself.

Depending on how you use OpenPlace, we may keep:

• Account details: name, email address, password hash, and profile information you choose to share (photo, bio, city, interests).
• Listing and booking data: places you list or join, messages between hosts and guests, cancellations, reviews, and related support notes.
• Device and usage data: approximate location you provide or allow, and technical logs needed to run and secure the service.
• Verification status: whether you completed identity verification (not your ID documents).
• Payment-related records we need to operate the marketplace (amounts, status, Stripe references). We do not store full credit card numbers on OpenPlace.

Paid places are processed by Stripe. Card details are entered directly into Stripe Checkout or Stripe Elements. OpenPlace never stores your credit card details. We receive payment confirmations, amounts, and identifiers needed for bookings, receipts, refunds, and host payouts.

Hosts who receive money connect a Stripe account (Stripe Connect). Stripe processes payouts under Stripe's own terms and privacy notices.

To list a place or request to join, you may need to verify your identity through Stripe Identity. You submit a government ID and a matching selfie on Stripe's flow. OpenPlace does not store your ID documents or biometric images. We keep your verification status and related metadata so we can enforce trust and safety rules.

• Create and secure your account
• Operate listings, bookings, messaging, and payouts
• Prevent fraud, abuse, and unsafe use of the platform
• Send transactional emails (confirmations, reminders, security)
• Improve reliability and product experience
• Meet legal and accounting obligations where they apply

We share personal information only as needed to run OpenPlace:

• Stripe for payments, Connect payouts, and Stripe Identity verification
• Hosts and guests you interact with (for example name, profile context, and booking details needed for a place)
• Infrastructure providers that host our app, database, email, and file storage under contracts that limit their use of the data
• Authorities when required by law, or to protect people and the platform from serious harm

We do not sell your personal information.

We keep account, profile, booking, and payment records for as long as your account is active and for a reasonable period afterward where we need them for disputes, security, accounting, or legal requirements. You can request account deletion from Account settings. Some records may remain in backups or where law requires us to retain them.

You can update profile and privacy settings in your account, manage notification preferences, and request access or deletion where applicable law allows. Identity documents are controlled by Stripe Identity; contact us if you need help with verification status on OpenPlace.

For privacy questions, email hello@openplace.cc. You can also use in-app Help & safety for account issues.